- We will not return or exchange the product due to color difference, minor product defects or similar problems.
- We will only accept return and exchange applications if there is a serious order error (e.g., the item does not match the style, size or damage of the item).
- Return/Exchange Process
■ Please contact our customer service department for specific return/exchange procedures. Our customer service department will handle individual return/exchange situations.
- Return/exchange and mailing instructions
■ Please note that we only accept local return/exchange via SF express, the delivery fees will be paid by us if the goods are found damaged. Return/exchange by ordinary mail, registered mail and express mail are not handled.
- Refund Time
■ For the returned products, once the store confirms that the return/exchange conditions and requirements are met, we will refund the actual purchase amount within 7-10 working days after receiving the returned products, but:
■ If your returned product was purchased with other items to enjoy free shipping, we have the right to deduct the shipping cost from your refund.
■ The time of receipt of the refund depends on the refund method. The time it takes for the actual refund to reach your account depends on the operation of different Banks or payment platforms. It may take 10-15 working days at most. If the return does not meet the return conditions or requirements, we will contact you and return the product to you at your expense.